Privacy Policy

Effective Date: 12/02/2025

Last Updated: 12/02/2025

Welcome to CosmoFynd Universe LLP (’we’, ‘us’, ‘our’, or ‘Cosmofynd’). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit https://cosmofynd.com/ and use our services.

If you have any questions or require further information about this policy, feel free to contact us at [email protected].

This Privacy Policy applies to information collected through our website and services, but does not cover offline data collection or other channels outside our website.

1. Consent

By using our website, you agree to this Privacy Policy and our data collection practices.

If you are entering someone else’s details (e.g., for a gift or on behalf of another person), you take full responsibility for ensuring: – You have explicit consent from the individual whose data you are submitting. – You inform them that their personal data is being shared with us. Cosmofynd is not responsible for any claims, disputes, or liabilities arising from users providing third-party data without proper authorization.

2. Information We Collect

We collect personal data necessary to provide our services, including:

  • Identity Information: Name, email address
  • Birth Details: Date of birth, time of birth, location of birth (for creating personalized reports and delivering personalized consultations leveraging Vedic Astrology)
  • Payment Information: Payment details (processed securely via third-party payment providers)
  • Technical Data: IP address, browser type, Internet Service Provider (ISP), and browsing behavior (via analytics tools such as Google Analytics and Meta Pixel)

We also collect any additional information you provide when contacting us, including support requests, feedback, and queries.

3. How We Use Your Data

We use the data collected for the following purposes either directly, or through our partners for:

  • Service Delivery – To generate and deliver personalized reports and books
  • Consultations – To schedule and conduct one-on-one spiritual consultations
  • Marketing & Promotions – To send newsletters, special offers, or relevant updates (only with user consent)
  • Customer Support – To assist with inquiries, re-send deliverables, and respond to user requests
  • Analytics & Website Improvement – To track website performance and optimize our services
  • Fraud Prevention & Security – To protect against unauthorized access and fraudulent transactions

4. Legal Basis for Processing Personal Data

For users located in the European Economic Area (EEA), we process personal data under the following legal bases in compliance with GDPR (General Data Protection Regulation):

  • Contractual Necessity – To fulfill your purchase and deliver the requested service
  • Legitimate Interest – To improve our services, track website performance, and prevent fraud
  • User Consent – For marketing emails and certain analytics tracking (users can withdraw consent at any time)

If you have any concerns about how your data is processed, please contact us at [email protected].

5. Third-Party Services & Data Sharing

We do not sell user data but share information with third parties only when necessary. These third party services include, but are not limited to payment providers for secure payment processing (e,g. Stripe, lemonsqueezy, Dodopayments, Razorpay, etc.), marketing, automation and email delivery platforms (e.g. Brevo, Make.com) analytics and advertisements platforms (e.g.google analytics, meta pixel, etc.), communication and booking platforms (e.g. Calendly).

These providers comply with strict security standards to protect your personal data. Cosmofynd Universe LLP’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

If you are ordering the service on behalf of someone else, you (user) must have consent to submit another person’s details.

6. Advertising Partners Privacy Policies

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Cosmofynd Universe LLP, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that Cosmofynd Universe LLP has no access to or control over these cookies that are used by third-party advertisers.

7. Cookies & Tracking Technologies

Like any other website, Cosmofynd Universe LLP uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies under privacy settings.

For more details, visit your browser’s help section:

8. Data Retention & Security

We retain your data only as long as necessary for:

  • Order fulfillment & support: Data is stored to allow re-delivery of books upon request.
  • Legal compliance: Certain records are retained for tax, legal, or security reasons.

Security Measures

  • Secure Servers: Data is stored on protected servers following industry security standards.
  • Payment Security: Transactions are processed via secure payment gateways.
  • Access Controls: Only authorized personnel have access to sensitive user data.

Users may request data deletion at any time by emailing [email protected].

9. GDPR Data Protection Rights (For EU Users)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure (Right to Be Forgotten): Request deletion of your personal data.
  • Restrict Processing: Limit how your data is used.
  • Object: Opt out of data processing for marketing or analytics.
  • Data Portability: Request your data in a structured format.

Users submitting third-party data remain responsible for that data.

To exercise your rights, email us at [email protected]. We will respond within 30 days.

10. CCPA Privacy Rights (For California Users)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal data is collected and how it’s used.
  • Request Deletion of personal data (with some exceptions).
  • Opt-Out of the sale of personal data (we do not sell data).

Users submitting third-party data remain responsible for that data.

If you wish to exercise any of these rights, contact us at [email protected].

11. Log Files

We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified via email of significant changes.

Last Updated: 12 Feb 2025

For questions about this Privacy Policy, contact us at [email protected].

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